Documentation
Getting Started :: Password reset
If you request a password reset using the “Forgot Password” link under the login form, you will receive an email with an special link to change your password. This is validating that you actually own the account you want to reset the password for.
Please check your mailbox and follow the link to the new password page. Once you enter the new password, you will be able to login to the system.
Still having problems? You can contact support using the email or live chat functionality.